How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis

Published in Journal of Air Transport Management, 2022

Recommended citation: Zihui Ma collaborated with Lingyao Li, Yujie Mao, and Yu Wang. 2022. "How has airport service quality changed in the context of COVID-19: A data-driven crowdsourcing approach based on sentiment analysis." Journal of Air Transport Management 102298. https://doi.org/10.1016/j.jairtraman.2022.102298